Website privacy policy

Website privacy policy

Last modification: September 2018

This privacy policy applies to the website www.hmhotels.net

Please read it carefully. In it you will find important information about the processing of your personal data and the rights recognised by the current legislation regarding the matter.

We reserve the right to update our privacy policy at any time due to business decisions or to comply with possible legislative or jurisprudential changes. If you have any questions or need any clarification regarding our Privacy Policy or your rights, you may contact us through the channels listed below.

You declare that any information with which you may provide us, now or in the future, is correct and truthful and that you shall undertake to alert us to any changes to the same. Where personal data of third parties is provided, you shall undertake to obtain the prior consent of those affected, and to inform them about the content of this policy.

In general, the fields on our forms marked as compulsory should be duly completed in order to be able to process your requests.

1. Who is responsible for processing your data? The data controller for personal data collected on this website is:

Data controller: Horrach Moyà Hotels, S.L.

Address: Avenida Jaume III, 26 – Entresuelo 2, 7012 – Palma De Mallorca (Balearic Islands).

Telephone: 971 425 586

Email: privacidad@hmhotels.net

In the event that you make a booking at one of our hotels, the data controller for the data related to the booking will be the operator of the hotel. The identification data of those entities are as follows:

Horrach Moyà Hotels, S.L. Hotel

Operator of hotels:

Hotel HM Tropical

Hotel HM Jaime III

Hotel HM Balanguera

Hotel HM Martinique

Hotel HM Balanguera

Registered office: Avenida Jaume III, 26 – Entresuelo 2, 7012 – Palma De Mallorca (Balearic Islands).

N.I.F: B57088510

Mallorca Inversiones, S.A.

Operator of hotel:

Hotel HM Ayron

Registered office: Avenida Jaume III, 26 – Entresuelo 2, 7012 – Palma De Mallorca (Balearic Islands).

N.I.F: A07011067

Dunas Blancas, S.A.

Operator of hotel:

Hotel HM Dunas Blancas

Registered office: Avenida Jaume III, 26 – Entresuelo 2, 7012 – Palma De Mallorca (Balearic Islands).

N.I.F: A07017239

Llucmajor Park, S.L.

Operator of hotel:

Hotel HM Whala Beach

Registered office: Avenida Jaume III, 26 – Entresuelo 2, 7012 – Palma De Mallorca (Balearic Islands).

N.I.F: B07650476

Comahosa, S.L.

Operator of hotel:

Hotel HM Gran Fiesta

Registered office: Avenida Jaume III, 26 – Entresuelo 2, 7012 – Palma De Mallorca (Balearic Islands).

N.I.F: A07023237

Anhomo Turisme, S.L.U.

Operator of hotel:

Hotel HM Ayron Park

Registered office: Avenida Jaume III, 26 – Entresuelo 2, 7012 – Palma De Mallorca (Balearic Islands).

N.I.F: B57373748

Investments & Whole Services, S.A.

Operator of hotel:

Hotel HM Alma Beach

Registered office: Avenida Jaume III, 26 – Entresuelo 2, 7012 – Palma De Mallorca (Balearic Islands).

N.I.F: B57701898

2. Why do we process personal data? Data collected from visitors to the website will be processed for the management of web browsing, responding to your requests and enquiries, the administration and management of website security and compliance with our legal obligations. Data will also be processed for analytical purposes and in order to improve our services.

Hotel booking data will be used in order to process the bookings.

Where consent has been received, your data will be used to send commercial communications relating to HM hotels to your email address.

3. How long will we keep your data? In general, we will keep your data for the duration of your relationship with us and for the periods provided for in the applicable legal provisions, for example, with regards to accounting and tax matters, and for as long as is necessary to fulfil any possible responsibilities arising from the processing. We will delete your data when it is no longer necessary or relevant for the purposes for which it was collected. Access logs to restricted areas of the website will be deleted one month after their creation. Browsing-related information will be deleted once the web connection has ended and statistics have been generated. Data processed for commercial purposes will remain on file for as long as you do not request their deletion.

4. To whom may we disclose your data? Your data will only be communicated to third parties by legal obligation, with your consent or when your request implies such communication. In addition, we inform you that, for the correct processing of your bookings, it will be necessary to communicate data you provide to those companies whose services are included in the contract.

5. Legal basis for the processing. The legal basis for the processing of your personal data is for the management of the legal relationships with website users and clients that book a hotel through this website, as well as the fulfilment of our legal obligations, especially the applicable regulations concerning accounting, taxation and tourist information.

Website security management is based on the existence of a legitimate interest. The creation of quality control statistics, monitoring your requests and sending commercial communications is based on our legitimate interest for internal administrative purposes, as well as to evaluate and to promote our services.

The sending of commercial communications through electronic means is based upon the consent of the parties concerned.

6. What are your rights? You have the right to obtain confirmation as to whether or not we are processing your personal data and, if so, to access it. You can also request that your data be rectified when it is inaccurate or that incomplete data be supplemented, as well as request its deletion if, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, you may request that the processing of your data be limited. In such cases, we will only process the data in question for the formulation, exercise or defence of claims or with a view to protecting the rights of others. In certain circumstances and for motives related to your particular situation, you may object to the processing of your data. In such cases we will no longer process your data, unless there are compelling legitimate grounds that take precedence over your interests, rights and freedoms; or for the formulation, exercise or defence of legal claims. Likewise, under certain conditions, you may request the portability of your data so that it can be transmitted to another data controller.

You may revoke the consent you have given for certain purposes, without affecting the lawfulness of the processing based on the consent prior to its withdrawal and file a complaint with the Spanish Data Protection Agency.

To request the cancellation of processing of your data for commercial purposes you can send an email to the following email address: privacidad@hmhotels.net

In order to exercise your rights, you must send us a request accompanied by a copy of your National Identity Document (or another valid document that can identify you) by post or e-mail to the addresses indicated in the ‘Who is responsible for processing your data?’ section.

You can obtain more information about your rights and how to exercise them on the website of the Spanish Data Protection Agency: http://www.aepd.es.